Queue-wise SLA & Productivity — DC-OPS vs IT-OPS (SE + IN, last 7 days)
Repeated Reporters — Sandeep, Sachin, Nikhil, Kush, Karunanidhi only (Last 7 days only, SE + IN)
Sirf team ke 5 members (Sandeep Kumar, Sachin, Nikhil Rai, Kush Kumar, Karunanidhi) dikhaye ja rahe hain jinke naam par khud reporter ke roop mein 2+ tickets hain — baaki sab reporters (customers/employees) is list se hide hain. Window fixed hai: sirf pichle 7 din mein report (created) hue tickets — dashboard ke 7d/30d/1y period toggle se independent, hamesha last-7-days hi rahega.